How do I make a claim?
From 17 August 2022 HIF’s Travel Insurance will be offered through Allianz Global Assistance.
For policies issued before 17 August 2022, Cover-More will continue to assist you with your query.
Claim with Cover-More
For policies issued before 17 August 2022
For policies that are issued before 17 August 2022, please contact Cover-More to make a claim:
For full terms, conditions, inclusions, and exclusion, you can access the HIF Travel Insurance Product Disclosure Statement (PDS), issued by Cover-More. For information about the Target Market Determination (TMD), contact Cover-More on 1300 77 88 22.
Prior to 17 August 2022, HIF Travel Insurance was issued by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).
Claim with Allianz Global Assistance
For policies issued on or after 17 August 2022
For policies that are issued on or after 17 August 2022, you can make a claim or check the status of an existing claim in the Claims Portal.
For full terms, conditions, limits, and exclusion, you can access the HIF Travel Insurance Product Disclosure Statement (PDS), issued by Allianz Global Assistance. View the Target Market Determination (TMD).
From 17 August 2022, Health Insurance Fund of Australia Limited ACN 128 302 161 AR 1250504 (HIF) arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, limits and exclusions apply. HIF, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies, HIF and AGA receive a commission which is a percentage of the premium you pay for a policy - ask us for further details prior to purchasing.
Need help with your claim?
We understand that as a result of your incident you might already be out of pocket, so we try and process claims as quickly as possible.
Customer Support with Cover-More
For policies issued before 17 August 2022
If you have any questions about your travel insurance policy,
Customer Support with Allianz Global Assistance
For policies issued on or after 17 August 2022
If you have any questions about your travel insurance policy, call or email us.
Support Hours:
Weekdays 8am - 7pm AEST
Saturday 8am - 5pm AEST
Got an emergency?
Call emergency services immediately if your condition is life threatening. Then call us as soon as you can.
24/7 Emergency Assistance with Cover-More
For policies issued before 17 August 2022
Call us as soon as you can on
New Zealand: 0800 306 271
UK: 0808 234 2598
USA: 1844 829 2174
Canada: 1844 829 2174
From all other countries: +61 (0) 2 8907 5690
Please note charges may apply if calling from a pay phone or mobile phone, and certain services are subject to a claim being accepted under your policy.
24/7 Emergency Assistance with Allianz Global Assistance
For policies issued on or after 17 August 2022
Call us as soon as you can on
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.