We hope you don’t, but if you decide to terminate (or transfer) your HIF policy, that's no problem, it's entirely your choice. We understand that you have your reasons for cancelling and we promise to ensure the process is as easy as possible. To request a policy cancellation, please complete our online cancellation form or call us on 1300 134 060. Before you do though, it may be worth considering the quick points below, just in case any apply to your personal situation (such as financial hardship or suspending while overseas).
Leaving HIF to join your partner's policy with another fund?
Why not add your partner to your HIF policy instead? We'll honour any waiting periods served with their current fund, and when you upgrade from a single policy to a couple or family policy, we'll give you a $70 cash card! To arrange for your partner to transfer to your HIF policy, please complete a Variation Form online and email a copy back to us at hello@hif.com.au. Alternatively, please feel free to call us on 1300 134 060. Once your request has been actioned, a letter will be sent to your preferred method of communication (post or email).
Leaving HIF due to financial hardship?
We're here to help. If you feel like you can't afford private health cover right now, don't worry. We understand that challenges like losing employment or income can happen unexpectedly, so instead of cancelling you can suspend your membership with the options below:
Unemployment (Health Care Card) Suspension
You can apply to suspend your policy for up to 12 continuous months if you are in receipt of JobSeeker, Youth Allowance or Sickness Benefits from Centrelink and have a current Health Care Card. If you meet this qualification criteria, please complete our Health Care Card Suspension application form and email this together with a photo of your Health Care Card to hello@hif.com.au.
Financial Hardship Suspension
If you are not in receipt of the above benefits from Centrelink, you may qualify for a temporary suspension of your policy for a maximum of 12 cumulative months on other financial hardship grounds. If you would like to submit an application to suspend your membership, please complete our online financial hardship suspension application form or call us on 1300 134 060. Please note financial hardship suspensions are only available to members who hold a domestic policy.
Please note:
You must have held a minimum of 3 months continuous cover to submit a suspension request.
The maximum suspension period is 12 continuous months (or up to the expiry of the relevant Health Care Card), which ever is less.
The period between two suspension periods that were approved for the same reason shall be no less than 12 months.
Your suspension period does not count towards serving waiting periods and no claims are paid during period of suspension.
Leaving HIF due to overseas travel plans?
Lucky you! As a valued HIF member, you can apply to suspend your policy while you're overseas. So depending on how long you're travelling for, you may not need to cancel your HIF membership at all!
Leaving HIF due to dissatisfaction with our customer service?
Yikes, that's not good to hear. Firstly, please accept our apologies for any issues or inconvenience you have encountered. We always strive to provide the highest level of service to our members and would really appreciate your feedback on what went wrong on this occasion. While we understand you may already have joined a new fund by now, if there's anything we can do to retain you as an HIF member, please let us know (and if you have already joined a new fund, don't worry; a 30 day cooling off period will apply, meaning you can reinstate your HIF membership without having to re-serve any waiting periods).
If you still wish to cancel your membership after considering the points above, please call us on 1300 134 060 Monday to Friday and we'll be happy to process your request. We're very sorry to see you go and wish you all the best for the future.
Please note: Only the Primary member has the right to cancel a membership. If you’re not the primary member, don’t worry - you can simply request to remove yourself from the membership. We'll cancel from the date that we receive your request and send a confirmation of ongoing payment details to the nominated contact on the membership.