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Member Information

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Can I get a benefit estimate before having treatment?

Do I need to change my cover now that I'm a Permanent Australian Resident?

Do you reward member referrals?

How do I access my membership information?

How do I add Extras to my Hospital cover?

How do I cancel my policy?

How do I change my bank details?

How do I change my contact information?

How do I pay my policy contributions?

How long can my kids stay on my policy?

I can't afford my health cover at the moment. What can I do?

I want to make a complaint

I have lost my HIF gift card. What should I do?

What is HIF's 'Second Opinion' service?

What is direct credit?

When should I add my baby to my policy?

When will my gift card arrive?

When will my HIF membership card arrive?

Why don't you offer a 'no claim bonus'?

How do I reset my Online Member Services password?

Does my private health insurance exempt me from the Medicare Levy Surcharge?

How do I update my surname?

How do I update my new Medicare details?

Can my partner make changes to my policy?

Why haven't I received my card?

Certified Age of Entry Explained

Where can I use my "private health insurance" Extras cover?

What is not included in HIF Extras covers?

Why do I have an out of pocket expense?

Can I suspend my policy while travelling overseas?

What is the waiting period for wisdom teeth removal?

What discounts are available to Perth Wildcats members?

Does HIF offer fitness classes?

Is HIF part of the 'Members Own Health Fund' group?

How much can I claim for optical each year?

What is WebMail?

When will my HIF health insurance tax statement be available?

HIF Customer Service Charter

What can I do about a missed direct debit payment?

How do I order a new membership card?

Rate Change FAQs

14 Mar 2019

Can a dependant who is a full time student at an international university or school remain on my policy?

Does HIF have a Member app?

How does HIF handle data security?

Where can I find HIF product factsheets?

What is Voice of the Patient?

Why is HIF updating their app?

31 May 2024

Direct Debit Service Agreement

10 Ways to get the most out of your membership

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