With regards to your payment contributions, if your latest payment was declined, we'll attempt to take your payment again in line with your chosen frequency.
For fortnightly and monthly payments
For example, if you pay your premium on a monthly basis and you miss a payment, we'll make a second attempt to take your rejected payment, plus your standard contribution amount in the following month. Please note that this applies to HIF Members who pay their premiums on a monthly or fortnightly direct debit only.
For six-monthly, quarterly or yearly payments
If you pay by a six-monthly, quarterly or yearly frequency, and your payment is missed, we'll simply take your usual payment amount to be direct debited in one month's time from your nominated payment date.
It's important to note though, if the second direct debit attempt is rejected then you'll then be parked on HIF's system and your billing method will temporarily switch to a paper statement, which will be posted to you. Once we receive payment for the missed cycle and the next cycle, we can reinstate your direct debit arrangement and then continue to automatically debit your payments as usual.
Alternatively, if you would like to make your standard payment before the paper bill is issued, please contact us on 1300 13 40 60 and a Customer Service Representative will be able to take your usual payment and reinstate your direct debit for future payments.
Related links: