Ombudsman Brochures and Fact Sheets

The Commonwealth Ombudsman’s office has a range of brochures and fact sheets available to the public. This material details the functions of each Ombudsman jurisdiction and provides a guide to using the services of the office.

Home ›Health Insurance ›Useful Links ›Ombudsman Advice

Ombudsman Insurance Brochures

Waiting Periods for Health Insurance: How and why waiting periods work, including pre-existing conditions

The Right to Change: A consumer guide to transferring from one health insurance product to another

Brochure on Doctors' Bills: Managing doctor's bills and potential out-of-pocket costs

Privatehealth.gov.au: Australia's leading independent source of information about private health insurance.

Lifetime Health Cover: What you need to know: The rules about Lifetime Health Cover loading

Ombudsman Insurance Advice

Health Insurance Choice: Choosing a Health Insurance Policy
10 Golden Rules of Private Health Insurance: Ten tips to help avoid problems with your health insurance
Private Patients' Hospital Charter: Know your rights and responsibilities as a private patient in hospital
About Our Service: PHIO's commitment to service
Making A Complaint: What to do if you want to make a complaint