Ombudsman Brochures and Fact Sheets

The Commonwealth Ombudsman’s office has a range of brochures and fact sheets available to the public. This material details the functions of each Ombudsman jurisdiction and provides a guide to using the services of the office.

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Ombudsman Insurance Brochures

Waiting Periods for Health Insurance: How and why waiting periods work, including pre-existing conditions.

The Right to Change: A consumer guide to transferring from one health insurance product to another.

Brochure on Doctors' Bills: Managing doctor's bills and potential out-of-pocket costs.

Privatehealth.gov.au: Australia's leading independent source of information about private health insurance.

Ombudsman Insurance Advice

Health Insurance Choice: Choosing a Health Insurance Policy
10 Golden Rules of Private Health Insurance: Ten tips to help avoid problems with your health insurance
Private Patients' Hospital Charter: Know your rights and responsibilities as a private patient in hospital
Making A Complaint: What to do if you want to make a complaint