All your policy details in one place

Update your personal details on the go. Edit your email address, contact details, postal address and order a new member card for anyone on the policy 16 years and over.

Claim on the go

Submitting a claim has never been easier. If you’re an Android user, simply use the Tap & Claim functionality when visiting your provider, using your phone and submit the Extras claim instantly*.

If you’re an Apple user, just answer a few questions, take a quick picture of your claim and let us take care of the rest.

*If your provider supports the functionality.

Keep track of your claims

View your previous claims and track your claims history.

Fuss‐free access

Access important membership information quickly and securely with Face ID, a custom pin or your fingerprint.

View your Extras Limits

See what Extras benefits you have used and review your annual Extras limits all in one place.

 
 

Install the HIF App today!

     

 
 

Still have a few questions?

 

How do I sign up to use the HIF App?

If you are registered for Online Member Centre, you can use your existing HIF member login to access the app. If you haven’t registered for Online Member Centre, you can do this directly through our website. Once you have registered and set your password you will need to re-open the app and login.

Can I use my face or fingerprint to login?

You must have a compatible phone where you have set up fingerprint identification or face identification. Once you have logged into the app using your HIF login details, you will be prompted to use face or fingerprint identification. This information is stored on your device and can be enabled through the app. If you decide that you no longer want to use face or fingerprint identification simply visit settings within the app and turn it off.

What type of claims can I submit via the HIF APP?

The HIF App can only be used for Extras claims, not hospital or medical claims. Depending on your level of Extras cover, here’s what you can use this app to claim for: Dental, optical, chiro, physio, osteo, remedial massage, acupuncture, myotherapy, traditional Chinese medicine, speech therapy, pharmacy, occupational therapy, podiatry consultations and psychological consultations. 

You may also claim for exercise physiology and gym memberships when a signed Health Management Form is attached as an additional photograph.

What are the requirements when submitting claims?

When lodging a mobile claim, please ensure the following details are included:

  • Member Number
  • Surname of person claiming
  • The patient’s first name
  • Email address
  • Clear photographs of all itemised accounts relevant to your claim
  • Clear photographs of all paid receipts relevant to your claim

Note: You will be sent an email confirmation once you submit the claim.

What can I do if my app isn’t working?

If your app isn’t working, check the Apple Store or Google Play to make sure that your phone and operating system meet the minimum requirements. If that isn’t the issue, try deleting the app and re-installing it or provide feedback to hello_[at]_hif.com.au

 
 
 
*  For HIF Member App Terms and Conditions, click here.