All your policy details in one place

Update your personal details on the go. Edit your email address, contact details, postal address and order a new member card for anyone on the policy 16 years and over.

Claim on the go

Submitting a claim has never been easier.

If you’re an Android user, simply use the Digital Card to claim when visiting your HICAPS or HealthPoint provider.

If you’re an Apple user, use the Digital Card’s QR code when visiting your HICAPS provider.

Keep track of your claims

View your previous claims and track your claims history.

Fuss‐free access

Access important membership information quickly and securely with Face ID or your fingerprint.

View your Extras Limits

See what Extras benefits you have used and review your annual Extras limits all in one place.

 
 

Install the HIF App today!

     

 
 

Still have a few questions?

 

How do I sign up to use the HIF Member App?

To register for an account, you must: 

• Be covered on an active or suspended HIF membership; and 

• Be a Primary Member or authorised Partner; and

• Submit the following details for validation against the current membership information held by HIF: 

  • Membership Number 
  • First and last name 
  • Date of Birth 
  • Email 
  • Submit a mobile number for multi-factor-authentication purposes
  • Agree to HIF Digital Services Terms of Use

Can I use my face or fingerprint to login?

You must have a compatible phone where you have set up fingerprint identification or face identification. Once you have logged into the app using your HIF login details, you will be prompted to use face or fingerprint identification. This information is stored on your device and can be enabled through the app. If you decide that you no longer want to use face or fingerprint identification simply turn it off within your account settings.

What type of claims can I submit via the HIF Member App?

The HIF Member App can only be used for Extras claims, not hospital or medical claims. Depending on your level of Extras cover, here’s what you can use this app to claim for: Dental, optical, chiro, physio, osteo, remedial massage, acupuncture, myotherapy, traditional Chinese medicine, speech therapy, pharmacy, occupational therapy, podiatry consultations and psychological consultations. 

You may also claim for exercise physiology and gym memberships when a signed Health Management Form is attached as an additional photograph.

What are the requirements when submitting claims?

When lodging a mobile claim, please ensure the following details are included:

  • Member Number
  • Surname of person claiming
  • The patient’s first name
  • Email address
  • Clear photographs of all itemised accounts relevant to your claim
  • Clear photographs of all paid receipts relevant to your claim

Note: You will be sent an email confirmation once you submit the claim.

What can I do if my HIF Member App isn’t working?

If your app isn’t working, check the Apple Store or Google Play to make sure that your phone and operating system meet the minimum requirements. If that isn’t the issue, try deleting the app and re-installing it.

Otherwise, fill out the quick issue report form here or phone us on 1300 134 060 or email our team via hello@hif.com.au 

 

 
 
 
*  For HIF Member App Terms and Conditions, click here.