Want to find the best way to claim? We’ve got you covered.

How to Claim Extras

Everyday services like Dental, Physio, Optical, Pharmacy (and more!) 

Physiotherapist helping patient with leg injury

Claim instantly using your HIF member card

Swipe your Membership Card through your provider’s eClaiming terminal and your claim will be instantly paid, directly to your provider.
The only thing left for you to do is settle any additional out of pocket costs your provider charges (if any!) and you’re good to go - it’s that easy! 
 
HIF App

Forgot to bring your member card? Use the HIF app!

Just log in to the HIF app and press ‘Digital card’ at the bottom of the homepage. Then, use your phone to scan your digital card – or if your device isn’t compatible with our card, scan the QR code at the top of the page instead.
Either way, you’ll get the same instant claiming experience as you would with your physical card.
HiCaps screen on HIF app

Need to check which providers offer eClaiming? 

To find your nearest provider with HICAPS eClaiming facilities, visit hicaps.com.au
Can’t find your provider through HICAPS? Don’t worry, there are a range of alternative eClaiming facilities available that your provider may use instead! Simply get in touch with your provider ahead of your appointment and confirm if eClaiming is available at their location. 

Already paid? Claim your Extras benefit as a refund!

Just send us a copy of the paid invoice and we’ll pay the benefit you were entitled to claim into your nominated bank account. Oh, and if you find an old receipt you forgot to claim, don't stress - you can lodge Extras claims up to two years from the original date of service.

Online and Digital Claiming

Send your invoice via the Online Member Centre

1. Log in at member.hif.com.au (if you don’t have an account, you can register here too!)

2. Go to the top of the homepage and click ‘Claims’ 

3. Click ‘Make an Extras Claim’

4. Click ‘Start’

5. Select who the claim is for (this is the person who received the service) 

6. Select the service you’re claiming (for example: dental, optical, pharmacy)

7. Click ‘Browse’ to upload the invoice from your device, or drag and drop if you’re tech-savvy!

8. Click the arrow (pointing right) to review your claim details

9. If everything is correct and you have read the disclaimer, click the confirmation box and press ‘Submit’  

10. An estimate of your claim benefit amount will appear, just press ‘yes’ to accept and you’re done. 

Snap a picture on your phone using the HIF app!

1. Log in to the HIF member app

2. Click ‘Submit a claim’ in the bottom left corner

3. Press ‘Add photos’

4. Press ‘Select image’

5. Click ‘Use camera’ to take a photo of your invoice via the app – or if you already have a copy of your invoice, click ‘Upload from library’. 

6. Make sure the picture of your invoice is clear enough to read, then press next

7. Tap the checkboxes to confirm your details, then press ‘Submit claim’ to finish. 

Claim by Post or Email

Just send us a copy of your invoice along with a completed HIF Claim Form and we’ll do the rest! Download a HIF Claim Form and email your claim documents to claims@hif.com.au or post them free of charge to: HIF, Whadjuk Country, Reply Paid, GPO Box X2221, Perth, WA 6000.

 

 

Important information

Claims submitted with incorrect or incomplete details may be returned unprocessed. 

Extras claims submitted to HIF by email or post must include a completed, signed and dated claim form, and an invoice or receipt containing at minimum the following information:
• The healthcare provider’s name and provider number.
• The patient’s name
• The date of service.
• A description of the service, and any item numbers applicable to the service.
• A breakdown of the fees and charges associated with the service provided. 

As per the fund rules (Section G, G1 General, Point 8), we may request additional information within reason. This may include requiring script numbers or provider signatures on Pharmacy accounts, or a letter of recommendation from a doctor for certain claimable items like HA Injections.

How to claim Hospital and Medical services

Services where you’ve been admitted into hospital.

Paying your hospital cover excess

HIF members only need to pay their Hospital Cover excess (if their policy has one at all!) when someone on the policy is admitted into hospital as a private patient. 

Even better? Your Hospital Cover excess only applies once per person, per calendar year! That means if someone has already paid their Hospital Cover excess this year, the excess will not apply to any other hospital admissions they have during the same calendar year.

For dependants under the age of 21, HIF will waive the excess completely – even on the first admission of the year. 

 

Claiming your hospital and medical costs 

After your excess payment (if one applies!) has been processed, your hospital and doctor's accounts will be sent to us directly on your behalf – so you can rest easy and recover, while we take care of the paperwork for you. 

Has a hospital or doctor’s account been sent to you instead? Don’t worry! Just send it to us with a completed claim form and we’ll take over from there.

Please note: Some doctor’s accounts may require you to submit a Medicare Claim form in addition to an HIF Claim Form. You can always get in touch before submitting a claim if you’d like us to confirm you have the correct paperwork ahead of time. Alternatively, submit your paperwork as normal – if more information is required, we’ll let you know! 

 

Want to know how much you've claimed over the years?

No worries! View your claim history any time via the Online Member Centre or HIF app. Alternatively, get in touch and we'll be happy to provide a benefit statement.

 

Registered Your Bank Details?

Register your bank details to receive your benefits in a jiffy! If you claimed via our Online Member Centre or HIF app, we’ll pay your benefits directly to your nominated bank account within five working days.

If you used an HIF Claim Form, simply tick the box that says ‘Yes, I’ve paid the invoice’ and we’ll send your claim benefits to your nominated bank account. If you’d like us to pay your provider directly, simply leave the box empty and we’ll take care of the rest.

However, please keep in mind: we cannot pay a provider on your behalf if we do not already have their bank account details on file, and we cannot issue payments by cheque. If you choose this option, your provider may need to call us and provide their payment details before we can pay your claim to them.

Important: We can’t pay your claim if we don’t have your account details!

If you’re an HIF member, you can add or update your Direct Credit details via our Online Member Centre. Alternatively, please get in touch and we'll be happy to update your preferences for you.

If you're not an HIF member yet but intend to join in the future, you can nominate your bank account for Direct Credit during the online application process.

 

 

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