At HIF we like to give our Members options, so here are a few ways you can update your bank details with us.
Our Online Member Centre
The easiest way to change your bank account details is logon onto our online Member Centre. Available online 24/7, it allows you to update payment details and make a payment, as well as update your personal details, view your claims history, and much, much, more. If you haven’t done so already, make sure you register to access your Member Centre.
Download the Direct Debit Request Form
Alternatively, with the exception of credit card expiry dates, all account changes can be made using our Direct Debit Request Form, simply download this form and email the completed form to us at hello@hif.com.au or mail it to Health Insurance Fund of Australia GPO Box X2221 Perth WA 6847.
Phone
Want to talk to a real person? Call us on 1300 13 40 60 or for mobile phones please phone (08) 9227 4200 (standard call charges will apply) and our friendly Member Service Advisers can assist you.
Our contact centre is open Monday to Friday at the following times across the country:
- 6:30am - 5:30pm WA
- 7:30am - 7:00pm SA
- 7:30am - 7:00pm NT
- 8:30am - 7:30pm QLD
- 8:30am - 7:30pm ACT, NSW, TAS, VIC
GMT + 8 hrs International timezone (if you're contacting us from another part of the world, please dial +618 9227 4200)
Related links:
How do I access my membership information?
How do I pay my policy contributions?