It's easy! Simply visit our Online Member Centre, click "Forgotten your password" and follow the on screen instructions. You'll then receive an automatic email which contains a link to input a new password.
Your new password must be between 14-20 characters and contain:
- at least 1 uppercase letter,
- at least 1 lowercase letter and
- at least 1 number
Your password cannot contain the following symbols:
Please note: The email sent to your nominated email address (recorded on your membership), will remain active for 30 minutes.
If you’d like to update your email address or have any problems with resetting your password, please do not hesitate to contact us on 1300 134 060 or email hello@hif.com.au.