Your feedback is valuable to us, so don’t be afraid to get in touch. You may wish to comment on your personal experiences with HIF, or you may wish to lodge a complaint (or compliment) about the service you’ve received from our team.
Whatever your feedback relates to, we address each and every complaint and will always respond accordingly, and your input is a vital part of ensuring our organisation exceeds your expectations at all times.
To submit feedback, please email us at complaints@hif.com.au or alternatively, you can call us on 1300 134 060. Whenever possible, our friendly member service consultants will aim to resolve your complaint at first point of contact, but where we cannot resolve it to your satisfaction immediately, you can ask that the matter be referred to a senior service representative who will respond to you within 48 business hours.
If you're not satisfied with the outcome of our internal dispute resolution process, we'll then advise you of your right to seek an independent review by the Commonwealth Ombudsman. You can lodge a complaint with the Ombudsman by using their online form or call them on 1300 362 072.