With regards to your payment contributions, if your latest payment was declined, we'll attempt to take your payment again in line with your chosen frequency.
For fortnightly and monthly payments
For example, if you pay your premium on a fortnightly basis and you miss a payment, we'll make a second attempt to take your rejected payment, plus your standard contribution amount on the following fortnight; if you pay on a monthly basis, then the second attempt will be made on the following month. Please note that this applies to HIF members who pay their premiums on a monthly or fortnightly direct debit only.
For six-monthly, quarterly or yearly payments
If you pay by a six-monthly, quarterly or yearly frequency, and your payment is missed, we'll simply take your usual payment amount to be direct debited in one month's time from your nominated payment date.
Important please note: f the second direct debit attempt is rejected, then your direct debit arrangement will be cancelled and your payment method will switch to monthly billing, which means a paper statement will be posted to you each month. It's important to keep this in mind if you are using a corporate or association direct debit discount to pay your premium at a reduced rate, as the discount is only valid while the direct debit arrangement is active, the direct debit discount will be removed if the contribution method changes to billing.
To reinstate your direct debit, simply return our HIF | Direct Debit Request Form or give us a call on 1300 134 060.
For a range of convenient ways to make a payment, visit How do I pay my policy contributions? (hif.com.au)