If you have any matters to discuss in relation to your HIF membership, products or services you are also welcome to reach out directly via phone on 1300 13 40 60 or email us at hello@hif.com.au.
Our Dispute Resolution process.
Please rest assured that if you have a complaint, we will treat you with respect and address your concerns promptly and fairly.
Whenever possible, our friendly member service consultants will aim to resolve your complaint at first point of contact, but where we cannot resolve it to your satisfaction immediately, you can ask that the matter be referred to a senior service representative who will respond to you within 24 hours.
Should you consider the outcome to be unfair you may seek a formal review of the matter by contacting us directly at hello@hif.com.au.
If you're not satisfied with the outcome of our internal dispute resolution process, we'll then advise you of your right to seek an independent review by the Private Health Insurance Ombudsman. You can lodge a complaint with the Ombudsman by using their online form or call them on 1300 362 072.