I want to report an issue with the mobile app

If you’re having trouble with the HIF mobile app, please fill out the quick form below. Be sure to include as much detail as possible so we can investigate the issue effectively. Once you submit the form, our team will review the issue and get touch to assist.

Your membership details

Full name

Membership number

Email address

Your phone number

Your date of birth

Error report

Which platform is your enquiry about?

The Online Member Centre is the platform you access from your browser, the mobile app is the application you download to your phone or tablet.

Device

Your device is the type of technology you’re using, like a laptop or phone. Please tell us the make and model of your device eg. MacBook Pro or Samsung Galaxy S25

Browser

Your browser is the program you use to go on the internet, like Google Chrome or Edge. If your enquiry is about the mobile app, skip this question.

Operating system

Your operating system is the main software your computer or phone uses (like Windows, macOS, Android, or iOS). You can find its name in your device’s settings or about section.

Please describe the issue

This includes information about the error message you received and/or issue encountered

How would you like us to contact you?

Attach files related to your issue

If you have any screenshots or files related to your error, please upload here.

Data Collection

By clicking Submit I consent to the collection and handling of my data in accordance with HIF’s Privacy Policy.

Trouble Shooting Tips

I can’t log in, what should I do?

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How do I download the app on my phone or tablet?

The app won’t open or keeps crashing, how can I fix it?

How do I update the app to the latest version?

How can I change the email address linked to my account?

I’m getting too many notifications, how do I turn them off?

What’s the difference between the app and the Online Member Centre (OMC)?

How do I view my account information or statements?

How do I make a payment or claim in the app?

Category:Online Member Centre

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