There are many ways to claims:
- Pre-approval: you can provide us with the itemised estimate of costs from your Vet, along with the treatment required and relevant clinical records and/or veterinary history, and we will respond to you in writing with the outcome. For more information on how this works, please refer to the Claims page.
- Pet Portal: You can submit a claim via MyPet Portal. Not registered? Register now.
- eClaim: Alternatively, your Vet may be able to submit your claim for you in-clinic electronically once you’ve paid your invoice (sometimes referred to as an eClaim). Once lodged you can check your claim’s status online 24/7 through your MyPet Portal.
- Paper Claim: You can also submit a paper claim by completing a HIF Pet Insurance Claim Form. You can get a copy on the Useful Documents section of the website or can contact us by calling 1300 070 946.
It's important to note if you're lodging your first claim you'll need to attach the relevant veterinary history for your pet. Once you've provided this information, there's no need for you to submit it again.
Once we receive the documentation we need, your claim will be processed and payment will be made to the policyholder by cheque or directly into a nominated account.
Aside from your first claim, in many cases, your claim can be processed directly without veterinary records being required. However, in some cases, the relevant veterinary records may be requested to assist in understanding some aspects of your claim to ensure it is processed correctly and fairly. Sometimes this can result in a delay in payment of claims.
For more information on how to claim click here.
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